Your Privacy Matters at need82

Section 1

Information We Collect

need82 collects personal information from players in Bangladesh and other jurisdictions during account registration, during the course of normal platform use, and through automated technical means. We only collect information that is genuinely necessary for the purposes described in this Privacy Policy. The categories of data we collect are outlined below.

1.1 Information You Provide Directly

When you register a player account, complete the KYC verification process, contact customer support, or participate in promotions, you voluntarily provide us with personal information. This includes:

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify you are aged 18 or above)
• Email address used for account communications and password recovery
• Bangladesh mobile number, particularly if linked to bKash, Nagad, Rocket, or Upay accounts
• Residential address in Bangladesh (for KYC and regulatory compliance purposes)
• Copies of identity documents — National ID Card (NID), passport, or driving licence — submitted during KYC
• Payment account details, including the mobile wallet number or card details provided at the time of a transaction
• Communications you send to need82, including live chat transcripts, email correspondence, and support tickets

1.2 Information Collected Automatically

When you access and use the need82 platform, certain technical information is collected automatically by our systems. This data is used to maintain platform security, improve the user experience, and prevent fraudulent activity. Automatically collected data includes:

• IP address and approximate geolocation derived from IP lookup
• Device type, operating system, and browser version
• Session timestamps — login time, duration, and logout time
• Pages visited, games played, and bet history within the platform
• Referring URL (the webpage you were on before visiting need82)
• Cookie identifiers and local storage data (see Section 4 for full cookie details)

1.3 Information From Third Parties

In some cases, need82 may receive information about you from third-party sources as part of our identity verification and fraud prevention processes. These sources include:

• Identity verification service providers who cross-reference your submitted documents against official databases
• Payment processors such as bKash and Nagad who confirm transaction authenticity and account ownership
• Anti-fraud and AML screening services that flag accounts associated with known financial crime indicators
• Game providers such as Pragmatic Play and Evolution Gaming, who may share session data relevant to bonus validation or dispute resolution

Section 2

How We Use Your Data

need82 uses the personal data it collects for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below outlines our primary data processing activities, the legal basis for each, and the category of data involved.

2.1 Marketing Communications

need82 may send you promotional emails or in-platform notifications about bonuses, new games, cricket betting markets, and seasonal offers relevant to the Bangladesh market — for example, around Eid, IPL season, or BPL tournaments. Marketing communications are only sent where you have provided consent at the time of registration or have not objected to receiving them. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email, or by contacting our support team.

2.2 Automated Decision-Making

need82 uses automated systems to detect suspicious activity, flag potential bonus abuse, and identify accounts that may be at risk of problem gambling. Where an automated process results in an account being restricted, suspended, or flagged, a human review is conducted before any permanent action is taken. You have the right to request human review of any decision that significantly affects your account.

Section 3

Data Sharing & Third Parties

need82 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. We share your data only where it is strictly necessary for the delivery of our services or where we are legally required to do so. The following categories of third parties may receive limited personal data from need82:

3.1 Service Providers

• Payment processors — bKash, Nagad, Rocket, Upay, and Visa/Mastercard acquiring banks receive transaction data necessary to process your deposits and withdrawals
• Identity verification providers — receive name, date of birth, and document images to complete KYC checks on need82's behalf
• Game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios receive a player session token to enable game access; they do not receive your full name or payment details
• Cloud infrastructure providers — need82's platform is hosted on enterprise-grade cloud infrastructure; server operators may have incidental access to encrypted data but are contractually prohibited from using it
• Analytics providers — receive anonymised, aggregated behavioural data to help need82 improve platform performance; no personally identifiable information is included

3.2 Legal Disclosures

need82 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we receive a lawful order or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We will notify affected players of such disclosures where we are legally permitted to do so.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of need82's business, personal data held by need82 may be transferred to the acquiring entity as part of that transaction. Affected players will be notified prior to their data being transferred and will be given the opportunity to request deletion if they do not wish their data to be transferred.

Section 4

Cookies & Tracking Technologies

need82 uses cookies and similar technologies to operate the platform, maintain your session, and understand how players interact with the site. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your browser on subsequent visits, remember your preferences, and maintain your logged-in session. Cookies do not contain executable code and cannot be used to access other files on your device.

4.2 Types of Cookies Used by need82

4.3 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Samsung Internet, and the browsers built into Android and iOS devices common in Bangladesh — allow you to view, disable, or delete cookies from specific websites. Please be aware that disabling strictly necessary or security cookies will impair your ability to log in and use the need82 platform. Detailed instructions for managing cookies are available in your browser's help documentation.

Section 5

Data Retention & Storage

need82 retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal, regulatory, or contractual obligations. The retention periods below reflect our standard data lifecycle policy.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an individual. need82 does not retain data in an identifiable form beyond what is necessary.

Section 6

Your Rights Over Your Data

need82 respects your rights as a data subject. Regardless of your location in Bangladesh, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with your registered email address and a brief description of your request. We will respond within 30 calendar days.

Please note that some rights are subject to limitations where need82 has a legal obligation to retain your data — for example, AML regulations require us to keep transaction records for a defined period regardless of a deletion request. In such cases, we will explain clearly what data cannot be deleted and why, and will delete all other data that is not subject to such obligations.

Section 7

Security Measures

need82 employs a multi-layered approach to data security, combining technical controls, operational procedures, and staff training to protect the personal data of our Bangladesh players against unauthorised access, disclosure, alteration, and destruction.

7.1 Technical Security Controls

• TLS 1.3 encryption for all data in transit between your browser or app and need82 servers
• AES-256 encryption for sensitive personal data stored at rest on need82 servers
• Multi-factor authentication required for all need82 staff accounts with access to player data
• Regular automated vulnerability scanning and penetration testing of platform infrastructure
• Web Application Firewall (WAF) and DDoS mitigation systems deployed at the network perimeter
• Intrusion detection systems that monitor for anomalous access patterns in real time

7.2 Operational Security Measures

• Strict role-based access control — need82 staff can only access player data required for their specific job function
• All access to production player data is logged and auditable
• Background checks conducted on all employees and contractors with access to sensitive data
• Regular data protection training for all staff handling personal information
• Incident response plan in place covering detection, containment, and player notification in the event of a data breach

7.3 Your Role in Security

While need82 takes extensive precautions to protect your data, account security also depends on actions you take as a player. You are responsible for keeping your password confidential, using a strong and unique password, logging out of your account when using shared devices, and immediately notifying need82 if you suspect unauthorised access to your account. need82 will never ask for your password via email, live chat, or telephone — any such request should be treated as a phishing attempt.

Section 8

Policy Updates & Contact

8.1 Updates to This Privacy Policy

need82 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. When material changes are made, we will notify you by posting a prominent notice on the need82 platform and, where appropriate, by sending an email to your registered address. The effective date at the top of this document will be updated whenever the policy is revised.

Your continued use of need82 following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you object to any revision, you should cease using the platform and may request deletion of your personal data as described in Section 6.

8.2 Children's Privacy

need82 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account. Parents and guardians who believe a minor has registered on need82 should contact us immediately at [email protected].

8.3 Contact for Privacy Matters

For all privacy-related enquiries, data rights requests, or concerns about how need82 handles your personal data, please contact our data protection team using the details below. All correspondence is handled in English.

This Privacy Policy was last updated in January 2026 and applies to all players using the need82 platform accessible at need82.app. It supersedes all previous versions of the need82 Privacy Policy.